Related skills
azure bash aws sql python📋 Description
- Primary contact for Premium Support customers with tech issues
- Diagnose and resolve issues across Jamf and related products
- Use logs and root-cause analysis to fix problems
- Collaborate with product/engineering to fix bugs and provide feedback
- Support customers using APIs and third-party integrations
- Keep customers informed with regular status updates
🎯 Requirements
- English proficiency at professional level
- 3+ years in customer or technical support (SaaS/tech)
- Strong written and verbal communication
- Troubleshooting with logs, debugging, and diagnostics
- Cloud infrastructure experience (AWS, Azure, GCP)
- API and SQL experience; basic scripting (Python/Bash)
🎁 Benefits
- Recognitions as a Best Company to Work For
- Clear career path and growth opportunities
- Supportive, inclusive culture with work-life balance
- Ongoing training and development opportunities
- Collaborative, customer-focused team environment
- Impact a global customer base
🛃 Visa sponsorship
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