Drive Ontic Platform adoption to meet client objectives. Hands-on with the platform.
Own client communications for a streamlined experience.
Identify growth potential and coordinate with Sales to pursue opportunities.
Forecast client renewals to ensure retention.
Orchestrate cross-functional teams to represent client voice in product decisions.
Seek opportunities to help Client Success scale with Salesforce, Pendo, Domo, JIRA.

🎯 Requirements

4+ years in Customer Success with enterprise SaaS
Extremely organized; multitask and manage multiple clients
Independent and collaborative in a fast-paced environment
Excellent written and verbal communication; cross-functional exposure
Familiar with Salesforce, Pendo, Domo, JIRA
Willingness to travel up to 30%

🎁 Benefits

Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend

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