Related skills
crm data analytics salesforce outreach zendesk📋 Description
- Strategic Account Leadership: Deepen relationships with Calm’s top enterprise clients.
- Customer Success Strategy: Develop data-driven engagement plans to drive adoption and retention.
- Expansion & Renewals: Upsell opportunities; own renewals, pricing, and forecasting.
- Implementation: Configure tech setup and benefit mapping with cross-functional teams on 4-6 week timelines.
- Business Reviews & Data: Conduct executive reviews and analyze usage data to guide decisions.
- Customer Advocacy & Collaboration: Represent customer needs and partner with Product/Engineering/Marketing.
🎯 Requirements
- 8+ years in CS/Account Management for enterprise accounts.
- Proven track record driving adoption, engagement, and retention in B2B SaaS or wellness.
- Experience with renewals (pricing, quotes, procurement, forecasting) and revenue growth.
- Strong analytical skills; interpret customer data to inform strategies.
- Proficiency in CRM platforms (Salesforce) and engagement tools (Zendesk, Outreach).
- Willing to travel up to 15%.
🎁 Benefits
- Equity, comprehensive benefits, 401k, and flexible time off.
- Remote-friendly environment and global collaboration.
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