Related skills
saas intercom ai enterprise knowledge base📋 Description
- Monitor and respond to live chat and support channels for Enterprise customers
- Ensure fast, accurate, and high-quality responses across interactions
- Maintain 99% SLA attainment across support tickets and real-time requests
- Deliver consistently excellent customer experiences that maintain >92% CSAT
- Own all Level 1 support requests originating from Enterprise CSMs and Clients
- Use AI-powered workflows to scale support and automate processes
🎯 Requirements
- 0-2 years in customer support or customer operations in a SaaS environment
- Experience supporting Enterprise or high-value customers preferred
- Strong troubleshooting skills and ability to diagnose product issues quickly
- Comfortable using AI tools to improve support efficiency and knowledge systems
- Excellent written communication skills with a focus on clarity and speed
- Ability to collaborate closely with Customer Success, Product, and Engineering teams
🎁 Benefits
- In-office role at our Soho, NYC offices
- Equal opportunity employer with a diverse and inclusive culture
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