Provide SME support to Enterprise accounts (Standard/Premier/Strategic) and partners.
Deliver a customer-first approach to resolve questions, issues and concerns.
Troubleshoot issues and distinguish product vs non-product problems.
Identify patterns and escalate trends; assist onboarding for large Enterprise clients.
Identify cross/up-sell opportunities and connect with CAM/CSM for solutions.
Engage across channels (email/chat/phone) with a professional tone.

🎯 Requirements

Up to 2 years in product or customer technical support.
Excellent interpersonal, verbal, and written communication.
Multitask, detail-oriented, and strong time management.
Knowledge of Salesforce and Jira is a plus.
Experience in a multi-channel environment (Phone/Chat/Email).
Deep understanding of Hootsuite features and troubleshooting.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot