Provide SME support to Enterprise accounts (Standard/Premier/Strategic) and partners
Address customer questions with a customer-first mindset
Troubleshoot issues to diagnose product vs non-product outcomes
Identify trends from support to report on escalation patterns
Assist onboarding/configuration of large Enterprise customers as needed
Identify cross/up-sell opportunities and connect with CAM/CSM

🎯 Requirements

Entry level experience in relevant support role
Excellent interpersonal, verbal, and written communication
Ability to multitask with strong time management
Knowledge of Zendesk and Jira is a plus
Experience in a multi-channel environment (Phone/Chat/Email)
Deep understanding of Hootsuite features and troubleshooting

🎁 Benefits

Accommodations provided during selection
Hybrid work arrangement in Bucharest

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot