Related skills
b2b saas salesforce gainsight churnzero catalyst📋 Description
- Own post-sales relationship for strategic customers
- Lead onboarding and ensure quick ramp to Laurel core
- Drive adoption with tailored success plans
- Own renewal conversations and terms
- Identify and lead expansion opportunities with executives
- Mitigate risk with blockers and executive alignment
🎯 Requirements
- 8+ years in Customer Success or Account Management in B2B SaaS
- Experience with enterprise customers and executive stakeholders
- Proven renewals ownership, timelines, and negotiations
- Strong track record of driving product adoption and measurable value
- Strong project management across onboarding and adoption initiatives
- Data-driven with usage metrics to inform strategies
🎁 Benefits
- Equity and 401K
- Inclusive, collaborative team culture
- Bi-annual in-person off-sites
- Opportunity to grow and impact Laurel's trajectory
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