Related skills
account management data analysis customer success saas stakeholder management📋 Description
- Act as strategic partner to customers; align cross-functional teams to deliver Datadog value.
- Build executive relationships; connect Datadog use cases to measurable business outcomes.
- Lead QBRs and strategic reviews to show impact and set next steps.
- Analyze adoption trends to quantify value; extract insights and drive recommendations.
- Position Datadog as a critical observability platform for reliability and efficiency.
- Own and manage onboarding for new customers.
🎯 Requirements
- 3+ years in customer success or account management.
- Experience managing a large portfolio of enterprise accounts.
- Experience with Fortune 1000 and global brands.
- Strong communicator; tailor messaging for CTO, VP Eng, and DevOps.
- B2B tech or SaaS experience.
- Willing to travel for on-site visits and events.
- Fluent in written and spoken English.
🎁 Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Mentor and buddy program for internal networking.
- RSUs and employee stock purchase plan (ESPP).
- Continuous development, product training, and career pathing.
- Inclusive culture; join Community Guilds and Inclusion Talks.
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