Manage 15-20 client accounts to drive adoption, retention, renewals
Be expert in Litify and Salesforce to advise clients and provide on-the-spot solutions
Lead goal-setting sessions and assist implementation teams for a successful launch
Partner with clients to provide best practices and recommend Litify, Salesforce and AppExchange solutions
Monitor customer health to track adoption and satisfaction
Identify at-risk accounts and collaborate with your manager on remediation plans

🎯 Requirements

Bachelor's degree
Intermediate Salesforce Admin tasks (flows, reports, formulas); Admin Certification a plus
Strong aptitude for AI and new technologies; quick to diagnose needs
2 years as a Customer Success Manager (SaaS preferred)
7 years in direct customer-facing roles
Excellent written, verbal, and oral communication; able to present to stakeholders

🎁 Benefits

Bonus and benefits
Remote role with occasional travel to client sites and NYC HQ

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