Related skills
integrations project management ecommerce stakeholder management ai📋 Description
- Own a portfolio of ~40 enterprise customers, incl ~10 high-complexity
- Build relationships with senior stakeholders and decision-makers
- Lead QBRs and long-term account planning tied to business outcomes
- Navigate complex customer environments with multiple stakeholders
- Drive adoption of AI, automation, and integrations
- Partner with Sales, Product, and Support to drive outcomes
🎯 Requirements
- 5+ years in Customer Success, Implementation, Consulting, or similar
- Experience managing complex enterprise customers
- Strong PM and problem-solving skills
- Comfortable operating strategically and hands-on
- Influence stakeholders and drive outcomes without authority
- Ecommerce or support ops experience a plus
🎁 Benefits
- Access to premium AI tools and annual L&D budget
- Inclusive environment with diverse teammates
- Accommodations available during application/interview
- Exposure to AI-powered workflows and CS innovation
- Cross-functional collaboration and growth opportunities
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