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integrations crm saas ecommerce ai📋 Description
- Manage a portfolio of ~70–80 ecommerce customers
- Build relationships with stakeholders; run check-ins and QBRs
- Drive adoption of AI, automation, and integrations
- Monitor account health and prevent churn
- Collaborate with Sales, Product, and Support to drive outcomes
🎯 Requirements
- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator; can run structured conversations
- Curious and proactive, detail-oriented
- Comfortable balancing strategic conversations with hands-on execution
- Experience with ecommerce brands or support ops is a plus
🎁 Benefits
- Equity offered
- Annual L&D budget for AI tools
- Access to premium AI tools (ChatGPT, Claude, Granola)
- AI demos and knowledge sharing sessions
- Hybrid/remote-friendly culture
- Inclusive, diverse team
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