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data analytics account management datadog saas stakeholder management📋 Description
- Act as strategic partner to customers, aligning exec/technical stakeholders.
- Build and maintain exec relationships; link use cases to business value.
- Lead QBRs and strategic reviews to show impact and priorities.
- Analyze adoption and usage trends to quantify value.
- Position Datadog as a critical observability platform.
- Own onboarding for new customers.
🎯 Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a broad portfolio of enterprise accounts
- Strong communicator with attention to detail; cater to CTO/VP Eng/DevOps
- Experienced in the B2B tech space or SaaS
- Able to travel for customer onsite visits and events
- Fluent in written and spoken English
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and ESPP
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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