Related skills
account management data analysis customer success relationship management saas📋 Description
- Act as a strategic partner to customers; align cross-functional teams to customer goals and value.
- Proactively build and maintain executive relationships to deliver outcome-driven value stories.
- Lead QBRs and strategic reviews to align priorities and define next steps.
- Analyze adoption and usage trends to quantify value and drive recommendations.
- Position Datadog as a critical observability platform enabling reliability and informed decisions.
- Own and manage the onboarding process for new customers.
🎯 Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in Fortune 1000 companies and global brands across industries
- A strong communicator with attention to detail and ability to tailor messaging for CTO, VP of Engineering and DevOps
- Experience in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events
- Fluent in written and spoken English
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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