Related skills
crm account management customer success saas ecommerce📋 Description
- Manage a portfolio of ~70–80 ecommerce customers.
- Build relationships with key stakeholders; run check-ins and QBRs.
- Understand customer goals, workflows, and operational challenges.
- Develop account plans focused on adoption, efficiency, and long-term value.
- Support renewal conversations for lower-risk or smaller expansions.
- Drive adoption of Gorgias features including AI, automation, and integrations.
🎯 Requirements
- 3+ years in Customer Success, Account Management, or similar roles.
- Experience managing multiple SaaS customers.
- Strong communicator who can run structured conversations with customers.
- Curious and proactive - you like getting into the details of how things work.
- Comfortable balancing strategic conversations with hands-on execution.
- Experience working with ecommerce brands or support operations is a strong plus.
🎁 Benefits
- Premium AI tools (ChatGPT, Claude, Granola) and annual L&D budget.
- Annual L&D budget to explore new tools.
- AI champions and weekly demos across teams.
- Diversity & Inclusion commitment.
- Accommodations available during application/interview.
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