Enterprise Customer Success Manager (Canada)

📋 Description

• Manage a book of ~50 large enterprise accounts.
• Ensure onboarding through renewal with a seamless experience.
• Lead renewals with complex terms to maximize net revenue.
• Proactively drive adoption and mitigate retention risk.
• Increase retention with strategic check-ins and business reviews.
• Forecast renewal revenue and identify expansion opportunities with Sales.

🎯 Requirements

• 8+ years in a customer-facing account management, sales, or CS role.
• Experience managing a book of 50+ accounts.
• Direct renewals management and complex negotiations.
• Customer-centric mindset linking business pains to product value.
• Excellent verbal and written English; strong discovery and relationships.
• 2+ years SaaS experience and 2+ years Salesforce.

🎁 Benefits

• Remote-first work environment; eligible across Canada.
• Equal opportunity employer; inclusive culture.
• Opportunity to work with an international team and growth.