Related skills
slack customer success saas notion stakeholder management📋 Description
- Own the success of Tier 0/1 enterprise accounts; renewals, expansion, and NRR targets.
- Drive adoption and value realization using MEDDPICC and the Command of the Message.
- Create and execute customer success plans aligned with journey-management objectives.
- Partner with Enterprise Sales on renewals, expansions, and global partnerships.
- Lead journey management excellence and enable customers to connect insights to business outcomes.
🎯 Requirements
- Extensive experience in Enterprise SaaS Customer Success, Consulting, or Strategic Account Management
- Proven ownership of renewals, expansion, and Net Revenue Retention in complex enterprises
- Strong ability to engage and influence senior executives and cross-functional stakeholders
- Demonstrated ability to drive value realization and measurable business outcomes
- Experience working closely with Enterprise Sales in land-and-expand motions
- Strong command of MEDDPICC, value-based engagement, or similar enterprise frameworks
🎁 Benefits
- Competitive compensation and pre-IPO equity
- Fully remote working with flexible hours
- Health Insurance benefit
- Flexible holiday days – min 25 days/year
- Learning and Development budget
- Home office or co-working support
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