Related skills
account management customer success change management enterprise product feedback📋 Description
- Build relationships with customers at all levels.
- Lead license rollouts and stakeholder communications.
- Coordinate cross-functional enterprise change management.
- Educate and train customers on product features; enlist experts when needed.
- Use data to uncover insights and drive actions in accounts.
- Collaborate with Sales, Product, Engineering, and Marketing to maximize value.
🎯 Requirements
- Considerable experience in enterprise customer success.
- Growth and churn management of a book of business.
- Excellent organization and attention to detail.
- Self-driven; able to execute quickly with limited supervision.
- Passion for VR and design; curiosity to solve problems.
- German language skills are a plus.
🎁 Benefits
- Uncapped holidays.
- £50/month personal wellbeing budget.
- Private healthcare (region specific).
- £1,000/year for professional development.
- Team lunch Wednesdays (in-person or virtual).
- Enhanced parental leave policy.
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