Enterprise Customer Success Manager

Added
22 days ago
Location
Type
Full time
Salary
Salary not provided

Related skills

account management customer success change management enterprise product feedback

📋 Description

  • Build relationships with customers at all levels.
  • Lead license rollouts and stakeholder communications.
  • Coordinate cross-functional enterprise change management.
  • Educate and train customers on product features; enlist experts when needed.
  • Use data to uncover insights and drive actions in accounts.
  • Collaborate with Sales, Product, Engineering, and Marketing to maximize value.

🎯 Requirements

  • Considerable experience in enterprise customer success.
  • Growth and churn management of a book of business.
  • Excellent organization and attention to detail.
  • Self-driven; able to execute quickly with limited supervision.
  • Passion for VR and design; curiosity to solve problems.
  • German language skills are a plus.

🎁 Benefits

  • Uncapped holidays.
  • £50/month personal wellbeing budget.
  • Private healthcare (region specific).
  • £1,000/year for professional development.
  • Team lunch Wednesdays (in-person or virtual).
  • Enhanced parental leave policy.
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