Own a portfolio of accounts; drive value, adoption, retention, and growth.
Guide customers on the Enterprise Agentic Orchestration journey using Workato.
Build strategic relationships to drive adoption and revenue, with regular touchpoints.
Engage with senior leaders to understand objectives and drive transformation.
Create Joint Success Plans mapping value to initiatives; track deployment.
Serve as escalation point for issues; coordinate cross-team resolution.

🎯 Requirements

BS or equivalent education.
7+ years in consulting, customer success, or TAM; enterprise ARR $200k–multi-million.
Navigate ambiguity; build consensus; drive urgency to deliver outcomes.
Strong written/oral skills; engage stakeholders from Dev to C-level.
Experience in integration and/or business automation; familiar with HR, Finance, Marketing, Sales.
Preferred: Account Manager or CSM in hyper-growth SaaS/iPaaS; ~25% travel.

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