Related skills
customer success salesforce excel cross-functional enterprise📋 Description
- Own enterprise customer relationships and strategic partnerships.
- Partner with Implementation, Support, Marketing and Sales.
- Drive adoption, retention, and growth through guided strategy.
- Conduct Quarterly Business Reviews to show value.
- Proactively monitor customer health and renewal risk.
🎯 Requirements
- 3+ years experience as an Enterprise CSM
- Excellent verbal and written communication
- Strong analytical, negotiation, and problem-solving skills
- Proven cross-functional collaboration with BD, Dev, PM
- Salesforce and Excel proficiency; Gainsight a plus
- Ability to manage multi-national, demanding customers and drive adoption
🎁 Benefits
- Competitive base salary plus company bonus
- Generous time and parental leave policies
- Health, dental, vision and life insurance
- 401K with generous company match
- Awards and incentives for performance
- Downtown Austin office with views and gym
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