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ai dashboards gainsight data storytelling okr📋 Description
- Manage a large portfolio of enterprise government customers with high-touch engagement.
- Build trusted advisor relationships with CXO-level stakeholders.
- Develop 3-5 year strategic agency plans aligned to objectives.
- Travel regularly to customer sites for on-site engagement.
- Own renewal health and drive retention through value delivery.
- Partner with Sales to identify upsell and cross-sell opportunities.
🎯 Requirements
- 5+ years in Customer Success or Account Management; 2+ years in enterprise or senior CSM.
- Gov Tech/public sector experience required.
- Deep expertise in Gainsight (health scores, playbooks, reporting).
- Proven ability to develop and execute enterprise CS strategies, account plans, and multi-year plans.
- Strong data analysis and visualization skills, KPI dashboards and data storytelling for executive audiences.
- Excellent communication and CXO-level stakeholder management, including CXO-level contacts.
🎁 Benefits
- Annual bonus target eligibility
- Comprehensive medical, dental, and vision
- 401(k) with company match
- Health Savings Account contributions
- Flexible Spending Account
- Life, accident, and disability coverage
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