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kpi data visualization ai gainsight data storytelling📋 Description
- Manage a large portfolio of enterprise government customers with high-touch engagement.
- Build trusted advisor relationships with CXO-level IT and business sponsors.
- Develop 3–5 year agency plans aligned to Accela roadmap and goals.
- Own renewal health, forecast risk, and drive retention with value.
- Partner with Sales to identify upsell and cross-sell opportunities.
- Create KPI dashboards and narrate data-driven progress.
🎯 Requirements
- 5+ years in Customer Success or Account Management, 2+ years in enterprise.
- Gov Tech/public sector experience required.
- Deep Gainsight expertise: health scores, playbooks, reporting.
- Develop enterprise CS strategies, account plans, and multi-year roadmaps.
- Strong data analysis and KPI dashboards with exec-level storytelling.
- Excellent communication and CXO-level stakeholder management; willing to travel.
🎁 Benefits
- Flexible time off.
- Medical, dental, and vision plans.
- 401(k) with company match.
- Health Savings Account contributions.
- Flexible Spending Account options.
- Life, disability, and business travel insurance.
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