Enterprise Customer Success Manager

📋 Description

• Manage 25 to 35 enterprise accounts, including large district accounts.
• Leverage data and our stack (Gainsight, Salesforce/SFDC, Gong) to drive adoption and renewal.
• Apply frameworks and autonomy to tailor partnerships with each district.
• Drive business reviews and manage a portfolio of clients and OKRs.
• Own client success planning; ask discovery questions, listen, and synthesize goals.
• Drive expansion and adoption of Newsela products to K-12 classrooms nationwide.

🎯 Requirements

• 3+ years as enterprise CSM in K-12 EdTech.
• Proven OKR-driven performance, including renewals and adoption.
• Strong history of retention and accurate forecasting.
• Manage a portfolio and build strategic plans.
• Monitor health, leverage data to drive actions.
• Willing to travel; Gainsight/SFDC/Gong experience a plus.

🎁 Benefits

• Health & Wellness: medical benefits with employer contribution.
• Work From Home: fully remote with monthly tech stipend.
• Supporting ALL Families: parental leave, fertility support.
• Financial Wellbeing: 401(k) with employer match.
• Time Off: Flexible PTO and holidays.
• Professional Development: annual learning allowance.