Related skills
account management customer success relationship management saas onboarding📋 Description
- Partner with Enterprise Account Exec and Solution Engineering to onboard and drive adoption.
- Proactively build relationships to achieve loyalty and advocacy.
- Collaborate cross-functionally with sales, support, enablement, product, finance, and legal.
- Own and project manage the onboarding process for new customers.
- Become a trusted advisor and co-create plans to meet business goals.
- Monitor usage trends to identify renewal risks and growth opportunities.
🎯 Requirements
- 3+ years in Customer Success or Account Management.
- Able to manage a wide portfolio of enterprise accounts.
- Experience with Fortune 1000 brands across industries.
- Strong communicator for CTOs, VPs of Engineering, and DevOps.
- Background in B2B tech or SaaS.
- Willing to travel for on-site customer visits and events.
🎁 Benefits
- Best-in-breed onboarding.
- MEDDIC and Command of the Message sales training.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-department mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and ESPP.
- Generous and competitive benefits package.
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