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account management customer success relationship management saas onboarding📋 Description
- Partner with Enterprise Account Executive and Solution Engineering to onboard and drive adoption
- Build relationships to achieve loyalty and advocacy within the customer org
- Collaborate with internal teams including sales, support, enablement, product, finance, and legal
- Own and manage the onboarding process for new customers
- Act as trusted advisor to plan and meet business goals
- Monitor usage trends to identify renewal risks and growth opportunities
🎯 Requirements
- 3+ years in Customer Success or Account Management
- Experience managing a portfolio of enterprise accounts
- Experience with Fortune 1000/global brands across industries
- Strong communicator with attention to detail; tailors to CTO/VP Eng/DevOps
- Experience in B2B tech or SaaS
- Able to travel for on site visits and events
- Fluent in written and spoken English
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Mentor and buddy program for in-house networking
- RSUs and employee stock purchase plan (ESPP)
- Ongoing professional development and training
- Inclusive culture with Community Guilds and Inclusion Talks
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