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account management customer success saas onboarding b2b📋 Description
- Onboard, train, and drive adoption with Enterprise customers.
- Build relationships to achieve loyalty and advocacy.
- Collaborate across sales, support, enablement, product, finance, and legal.
- Own and project-manage onboarding for new customers.
- Become a trusted advisor to meet business goals.
- Monitor usage trends to uncover renewal risks and growth opportunities.
🎯 Requirements
- 3+ years in Customer Success or Account Management.
- Manage portfolios of enterprise accounts.
- Experience with Fortune 1000 companies and global brands.
- Strong communicator with attention to detail; tailor messaging to CTO/VP Eng/DevOps.
- Experience in B2B tech or SaaS.
- Willing to travel for onsite visits and events.
🎁 Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Mentor and buddy program for in-house networking.
- RSUs and employee stock purchase plan ESPP.
- Continuous professional development and product training.
- Inclusive culture with Community Guilds and Inclusion Talks.
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