Enterprise Customer Success Manager

Added
4 days ago
Type
Full time
Salary
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πŸ“‹ Description

  • Own the health and success of strategic customers from launch through expansion.
  • Analyze store data to forecast meal savings and risks.
  • Provide consultative support on food-saving practices.
  • Lead client meetings in-person and via video to drive progress.
  • Onboard and train stores to ensure value delivery.
  • Manage portfolio autonomously and meet KPIs.

🎯 Requirements

  • Experience in sales, customer success, business development, or account management.
  • Industry experience in food, hospitality, media or tech.
  • Strong accountability and ability to meet KPIs.
  • Excellent communicator; engage stakeholders and keep attention.
  • Data-driven with growth mindset and problem-solving.
  • Bachelor's degree in business, marketing, or related field (preferred).

🎁 Benefits

  • Hybrid work model with 3x/week office and home.
  • 20 paid vacation days per year.
  • Paid volunteer time through Shareback.
  • Paid parental leave with top-up.
  • Health insurance and RRSP matching in Canada.
  • ClassPass credits for wellbeing.
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