Related skills
communication saas project management retail client-facing📋 Description
- Own the health and success of customers from go-live to renewal.
- Proactively engage clients to demonstrate value and identify growth opportunities
- Use data insights to track client health and forecast churn risk
- Collaborate with product/engineering to drive feedback into development
- Partner with sales to plan renewals and expansions
- Contribute to scaling the customer success team via docs and processes
🎯 Requirements
- 4+ years of experience as a SaaS CSM with enterprise accounts
- Multitasker managing multiple accounts with strong attention to detail
- Influence product, success, support, and sales teams to deliver results
- Thrives in fast-paced environments with strong project management and communication
- Excellent client-facing skills with energy and poise
- Articulate platform value to meet client needs
- Comfortable collaborating with technical and business teams
- BA/BS degree
🎁 Benefits
- Inclusive, equal-opportunity culture
- Remote-friendly with LI-Remote
- Celebrates professional wins and milestones
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