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account management saas onboarding cross-functional collaboration enterprise📋 Description
- Partner with Enterprise teams to onboard, train, and drive adoption
- Build relationships to achieve loyalty and advocacy
- Collaborate cross-functionally with sales, support, enablement, product, finance, and legal
- Own and manage the onboarding process for new customers
- Be a trusted advisor and plan with clients to meet goals
- Monitor usage trends to assess renewal risk and growth opportunities
🎯 Requirements
- Customer-centric with 3+ years in CS or Account Management
- Manage a wide portfolio of accounts rolling up to large enterprise accounts
- Experience with Fortune 1000 brands across industries
- Strong communicator with detail and ability to tailor to CTO/VP Eng/DevOps
- Experience in B2B tech or SaaS companies
- Fluent in written and spoken English
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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