Related skills
account management saas networking it infrastructure infrastructure monitoring📋 Description
- The CSM drives product and partnership success for LogicMonitor customers.
- Coach customers to achieve business goals and maximize value from the platform.
- Primary contact for escalations; works with account owners and execs.
- Manages onboarding, adoption, retention, growth and advocacy across accounts.
- Builds ongoing relationships and identifies expansion opportunities within accounts.
🎯 Requirements
- Bachelor's degree preferred, technical fields favored.
- 5+ years in account management, customer success, or related SaaS roles.
- IT infra concepts: Windows/Mac, cloud, networking, and monitoring.
- De-escalation skills; ability to position clients for success with minimal supervision.
- Experience developing comprehensive success plans aligned to objectives.
- Willingness to travel 2-3 times per quarter; AI tools experience a plus.
🎁 Benefits
- Health, dental, vision coverage; 401K with company matching.
- Parental leave; wellness programs; Employee Assistance Program.
- Unlimited vacation policy and lifestyle spending account.
- Pay transparency and equal opportunity employer; access to rights resources.
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