Manage post-sales activity for Box’s top enterprise customers
Maintain deep product knowledge and discuss relevant features
Ensure deployment and adoption plans with each customer
Increase retention via regular check-ins and strategic reviews
Track accounts to identify churn risk and mitigate it
Collaborate with Sales and Professional Services to embed Box in core architecture

🎯 Requirements

Bachelors degree required
2+ years in Customer Success or Account Management
2+ years in SaaS environment
Strong communication and technical aptitude
Familiarity with Salesforce, Zendesk, or SaaS tools a plus
Proactive team player with ideas for adoption and churn mitigation

🎁 Benefits

Healthcare benefits
Box Benefits + Perks
Equity eligibility

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