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account management customer success saas renewals onboarding📋 Description
- Own CS for 30-40 Enterprise accounts (ACV $50k-$500k)
- Lead onboarding and ongoing training to drive adoption
- Drive contract renewals for enterprise customers
- Create engagement plan to sustain high customer satisfaction
- Serve as SME on Truework implementation and ongoing usage
- Conduct periodic reviews to track progress and expand usage
🎯 Requirements
- 3+ years customer success in SaaS or financial services
- Proven ability to maintain high-value, outcome-based relationships
- Outstanding multitasking across varied responsibilities
- Passion for customers and understanding Truework Income products
- Strong communication to explain tech to non-technical users
- Willing to travel quarterly
🎁 Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
🚚 Relocation support
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