Related skills
account management customer success salesforce data gainsight📋 Description
- Manage 20–25 enterprise accounts, including large district accounts.
- Leverage data, Gainsight, and Salesforce to drive adoption, renewal, expansion.
- Drive client success reviews and manage portfolio OKRs with autonomy.
- Own client lifecycle from discovery to renewal, aligning solutions to goals.
- Partner with Sales, Marketing, and Support teams to maximize impact.
- Travel to meet customers and prospects as needed.
🎯 Requirements
- 3+ years enterprise CSM in Educational Tech.
- History of hitting/exceeding OKRs (renewals, health scores, adoption).
- Retention/forecasting experience with data-driven approach.
- Portfolio management with strategic plans for each account.
- Monitor account health; translate data into action plans.
- Discovery questions, active listening, synthesize client goals.
- Willingness to travel regularly; bonus: Gainsight/SFDC experience.
🎁 Benefits
- Health & Wellness: Medical benefits with employer contribution.
- Work From Home: Fully remote with a monthly tech stipend.
- Supporting ALL Families: Inclusive benefits including parental leave.
- Financial Wellbeing: 401(k) with employer match.
- Time Off: Flexible PTO, holidays, sabbatical after tenure.
- Professional Development: Annual learning & development allowance.
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