Manage post-sales activity for top enterprise customers with relationships and planning.
Understand the product deeply and share relevant features for their needs.
Ensure a deployment, change management and adoption plan with each customer.
Increase retention via regular check-ins and strategic business reviews.
Track accounts to identify churn risk and take action to mitigate it.
Partner with Sales and Professional Services to embed Box in core architecture.

🎯 Requirements

Bachelor's degree required
3+ years in Customer Success or Account Management
2+ years in SaaS environment
Strong communication skills and technical aptitude
Familiarity with Salesforce and Zendesk is a plus
Proactive team player with ideas on adoption and churn mitigation

🎁 Benefits

$100,000 – $125,500 USD (US Pay Range)
Equity eligibility
Healthcare benefits
Box Benefits + Perks
Pay Transparency provisions

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