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customer success renewals onboarding enterprise saas executive communication📋 Description
- Own the full enterprise customer journey from onboarding to renewal and expansion.
- Manage a portfolio of enterprise customers focusing on adoption, retention, renewals, and expansion.
- Lead onboarding and early lifecycle to ensure strong deployment and time to value.
- Define and track customer success criteria such as milestones, risk reduction, and outcomes.
- Translate product usage into clear business value and ROI for technical and executive stakeholders.
- Drive ongoing adoption and optimization, introducing new use cases and data sources.
🎯 Requirements
- 5+ years of experience in CS, technical account management, or consulting in enterprise B2B SaaS.
- Experience with security, compliance, or technical platforms preferred.
- Proven success owning renewals and expansion in complex enterprise environments.
- Strong executive communication skills and ability to explain technical concepts clearly.
- Organized, proactive, and comfortable operating in a fast moving startup.
- Willingness to travel about 25% for customer meetings and onsite engagements.
🎁 Benefits
- Work on cutting edge AI native data security technology.
- Partner with enterprise customers solving real problems.
- High ownership role shaping how Customer Success operates.
- Competitive base salary, bonus, benefits, and stock options.
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