Enterprise Customer Success Manager

📋 Description

• Own post-sales relationship for top customers—adoption, value, revenue.
• Lead onboarding and education to ramp customers on Laurel.
• Drive adoption via tailored success plans aligned to goals.
• Own renewal conversations and timelines; negotiate terms.
• Identify expansion opportunities with buyers and execs.
• Collaborate with Product, Support, Implementation, and Sales for cohesive experience.

🎯 Requirements

• 8+ years in Customer Success/Accounts in B2B SaaS.
• Enterprise customers with exec sponsorship experience.
• Proven renewals ownership; manage timelines and terms.
• Track record of driving product adoption and value realization.
• Strong PM skills: onboarding, training, adoption across accounts.
• Data-driven with usage metrics to guide strategies.

🎁 Benefits

• Equity in Laurel.
• 401K plan.
• Bi-annual in-person company off-sites.
• Collaborative and inclusive culture.
• Opportunity to grow and impact the company's trajectory.