Enterprise Customer Success Manager

📋 Description

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• Own Premier and Strategic accounts; executive relationships.
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• Develop and execute success plans tied to customer outcomes.
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• Run QBRs with commercial framing to advance relations.
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• Maintain deep product knowledge of Sedna Email, Prefix, and VMS.
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• Monitor account health and surface renewal expansion signals early.
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• Collaborate with Sales to progress commercial outcomes.
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🎯 Requirements

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• Significant experience managing complex high-value B2B accounts at senior level.
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• Strong executive presence; able to handle difficult conversations.
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• Shipping, maritime operations, or global trade background preferred.
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• Commercial fluency: read renewal drivers and act with urgency.
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• Clear, structured communicator; comfortable presenting to senior stakeholders.
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• Familiarity with Salesforce or CRM; Mixpanel or Snowflake a plus.
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🎁 Benefits

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• Dynamic team driving innovation in maritime tech.
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• Culture of innovation and openness where ideas matter.
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• Work with technology transforming the maritime industry.
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• Contribute to profitable and sustainable shipping solutions.
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