Enterprise Customer Success Manager

Added
1 hour ago
Type
Full time
Salary
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Related skills

machine learning data infrastructure ai llms agent frameworks

πŸ“‹ Description

  • Manage enterprise accounts building ML/AI capabilities.
  • Drive adoption and expansion with a land-and-expand strategy.
  • Partner with Sales, Services, Support, and Product to deliver outcomes.
  • Own end-to-end success lifecycle from onboarding to renewal.
  • Lead business reviews and stakeholder engagements to support renewals.
  • Spend time with customers in SF office to collaborate.

🎯 Requirements

  • 4+ years in a customer-facing enterprise CS or leadership role.
  • Experience developing success plans and coordinating cross-functional resources.
  • Operational rigor; manage a large book of business, track health signals, forecast consumption.
  • Navigate mid-to-large organizations; drive adoption and expansion; build stakeholder relationships.
  • Strong business acumen; interface with engineers, data scientists, ML leads.
  • Fundamental understanding of AI, ML, LLMs, or agent frameworks.

🎁 Benefits

  • Remote working within a mission-driven culture.
  • Equity included.
  • Comprehensive benefits package.
  • Career growth opportunities in AI/ML.
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