Enterprise Customer Success Manager

📋 Description

• Build trusted advisor relationships with customer stakeholders and exec sponsors.
• Manage a portfolio of 15+ accounts with high-touch and scalable processes.
• Collaborate with Technical Account Managers to drive adoption and deployment.
• Identify upsell and cross-sell opportunities through consultative engagement.
• Conduct account reviews and present recommendations that drive value.
• Advocate for customers to influence product, support, and engineering priorities.

🎯 Requirements

• 3+ years in Customer Success/Account Management in B2B SaaS or data/tech.
• Fluent in Czech and English; strong communication and presentation skills.
• Strong technical aptitude: data platforms, ETL/ELT, APIs, or analytics tools.
• Proven ability to manage multiple stakeholders and deliver outcomes.
• Demonstrated project management skills.
• Based in Prague; hybrid setup; no relocation or visa packages.

🎁 Benefits

• Competitive salary + equity.
• Education budget.
• 25 PTO and 3 sick days.
• Hybrid Prague office in Holesovice; 2-3 days in office.
• No set office hours; flexible schedule.