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github shopify customer success jira onboarding📋 Description
- Manage relationships with enterprise/upper-mid market customers as their primary strategic partner.
- Guide customers through pre/post-sale testing, onboarding, adoption, and success planning.
- Conduct regular business reviews and executive check-ins with stakeholders.
- Develop strategies to improve customer health, retention, and satisfaction.
- Identify cross-sell opportunities across Rewind's integrations (e.g., Jira to GitHub).
- Voice of the customer to shape product priorities and improvements.
🎯 Requirements
- 4+ years in CS, Implementation, Account Management, or related in a B2B SaaS environment.
- Builder mindset to create structure, processes, and playbooks from scratch.
- Strong agentic fluency.
- Experience managing a renewable book of business in SaaS.
- Proven ability to manage enterprise accounts with multiple stakeholders.
- Excellent relationship-building with operational and executive audiences.
- A data-informed approach to customer health, retention, and growth.
🎁 Benefits
- Flexible work hours
- Employee stock options
- Health benefits
- 3 weeks vacation
- 2 Level Up days for professional development
- $2000/year wellness/home office allowance
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