Related skills
crm account management data analysis saas enterprise📋 Description
- Own end-to-end success for enterprise clients as primary relationship manager and advisor.
- Lead complex client onboardings and implementations, coordinating across teams.
- Develop and execute client success strategies to drive engagement and outcomes.
- Build executive relationships with HR/Benefits/People leaders as a subject-matter expert.
- Lead business reviews using data to demonstrate value and inform renewals.
- Partner with Sales on renewals and upsell opportunities to drive growth.
🎯 Requirements
- 7+ years in Client Success, Customer Success, or Account Management for enterprise B2B SaaS, benefits, or fintech.
- Proven experience managing complex client relationships and driving renewals and growth.
- Experience with global clients and diverse employee populations.
- Strong executive presence and ability to build trust with senior stakeholders.
- A commercial mindset with comfort discussing value, outcomes, and expansion opportunities.
- Excellent communication and presentation skills, including facilitating executive-level conversations.
🎁 Benefits
- Remote-first company structure
- Medical, dental, and vision
- 401(k)
- Mental wellbeing (Talkspace)
- Financial wellbeing (LearnLux)
- Equity (Full-time employees)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!