Related skills
crm forecasting salesforce manufacturing gainsight📋 Description
- Own a portfolio of strategic accounts for retention, renewal and expansion
- Build renewal/expansion forecasts with visibility into risks and opportunities
- Proactively identify at-risk accounts and drive mitigation plans
- Develop and execute account plans aligning objectives with measurable value
- Identify and progress upsell opportunities based on usage and outcomes
- Lead customer engagements (QBRs/executive reviews) showing ROI and value
🎯 Requirements
- 7+ years in software/hardware customer success or account mgmt
- Proven executive relationship building with cross-functional buyers
- Tech savviness in digitizing processes; industrial manufacturing tech aptitude
- Strong written and verbal communication
🎁 Benefits
- Flexible PTO
- Medical/dental/vision insurance
- 401(k) match
- Stock options
- Paid parental leave
- WFH stipend and phone stipend
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