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crm zendesk ms excel emr rtm📋 Description
- Be the technical billing partner for Prompt’s enterprise accounts.
- Develop expertise in Prompt’s billing and reporting suite to troubleshoot workflows.
- Participate in enterprise calls to troubleshoot billing and capture feedback.
- Translate customer feedback into engineering tickets and feature requests.
- Track and triage enterprise billing issues; escalate for timely resolution.
- Advocate for enterprise needs; collaborate with Product, Engineering, and Success teams.
🎯 Requirements
- Experience as a Rehab Clinician (SLP, OT, PT, COTA, PTA).
- Highly analytical; strong troubleshooting and testing mindset.
- Comfortable interacting with customers in a professional setting.
- Strong ability to translate complex problems into actionable product feedback.
- Proactive, self-motivated; quick autonomous learner.
- Highly proficient in MS Excel.
🎁 Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation
- Flexible PTO
- 401k
- Medical, dental, and vision insurance
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