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crm hubspot account management customer success saas📋 Description
- Serve as primary relationship owner for assigned customers, ensuring retention.
- Champion customer success by helping businesses realize AI-powered software value.
- Lead onboarding programs to accelerate time-to-value and platform adoption.
- Guide customers through evolving features (Agent 3, Plan Mode, automation).
- Execute renewal processes with focus on expansion and long-term partnerships.
- Maintain customer health scores and renewal forecasts in Hubspot.
🎯 Requirements
- 5-7+ years in CS/AM or technical sales in SaaS/dev tools.
- Excellent communication; explain technical concepts to non-technical audiences.
- Proven track record of meeting/exceeding renewal and expansion targets.
- Experience managing relationships from onboarding through renewal/expansion.
- Proficiency with CRM and CS tools (e.g., Hubspot).
- Ability to learn and articulate value of new technologies to diverse customers.
🎁 Benefits
- Competitive salary & equity
- 401(k) with 4% match
- Health, dental, vision & life insurance
- Short & long-term disability
- Paid parental, medical, caregiver leave
- Commuter benefits
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