Enterprise Account Manager, EMEA

📋 Description

• Drive renewals, upsell, cross-sell to deliver commercial outcomes
• Own end-to-end relationships with enterprise employer accounts
• Build trust with executives and become their go-to partner on early talent strategy
• Use data to tell compelling stories to customers and internally
• Collaborate with Sales, Support, Marketing, Insights, and Product to deliver for your customers
• Run your book autonomously and be held to outcomes

🎯 Requirements

• 4+ years in Customer Success or Account Management, managing enterprise accounts
• Proven track record owning renewals and commercial outcomes (upsell, expansion, churn prevention)
• Confident communicating with and influencing senior stakeholders and executives
• Data-literate and able to pull insights from numbers
• Strong written and verbal communication
• Highly organized with the ability to manage a large, complex book
• Independently driven; proactive and able to move fast

🎁 Benefits

• Equity and ownership in a fast-growing company
• 16 weeks parental leave for birth parents; 10 weeks for non-birth
• LGBTQ+ inclusive medical, dental, and vision coverage including mental health resources
• £1,500 annual learning and development stipend
• Monthly internet stipend and a brand-new MacBook
• Pension with 5% employee + 3% employer contributions; 25 days vacation + 8 holidays