Enterprise Account Manager

📋 Description

• Be primary contact for assigned customers; resolve issues; negotiate requirements; coordinate changes.
• Own assigned accounts; convey readiness, requirements, schedules, and risks to forecast revenue.
• Apply technical expertise to optimize Starlink system performance; monitor, investigate, and fix issues.
• Customer advocate; stay positive in crises; work independently with minimal direction.
• Support airline/aircraft entry into service and growth; provide guidance on ops, sales, installs, maintenance.
• Identify and lead system enhancements and automations to improve internal and external interfaces.

🎯 Requirements

• Bachelor's degree or high school diploma/equivalency with 6+ years in account management or sales.
• 6+ years of professional experience in account management or sales.
• 6+ years working with customers to support a technical product or service.
• Experience with FAA, EASA, or aerospace regulators; knowledge of aviation/satellite operations.
• Excellent written and verbal communication; able to present at all levels.