Related skills
account management saas onboarding remote work cross-functional collaboration📋 Description
- Act as strategic partner to the Enterprise Director; maintain relationships with hospital clients.
- Facilitate executive relationships to onboard and manage day-to-day activities; reduce activation time.
- Translate customer feedback into product insights with cross-functional teams.
- Collaborate with corporate accounts to streamline bulk upload and onboarding across Roo.
- Co-lead implementation and onboarding across Roo territories; ensure timely scheduling.
- Manage inbound emails/chats from Enterprise clients with urgency.
🎯 Requirements
- 3+ years veterinary hospital ops experience (corporate preferred)
- 3+ years enterprise SaaS account management experience
- Data-driven; analyze trends to tailor client solutions
- Proven ability to build relationships with key stakeholders; evangelize product
- Navigate ambiguity in a fast-scaling startup
- Travel up to 30% of the time
🎁 Benefits
- Accelerated growth and learning potential
- Stipends for home office setup and continuing education
- Wellness stipend and health benefits; base medical plan 100% covered
- 401K
- Unlimited Paid Time Off
- Paid parental and reproductive care leave
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