Related skills
payments account management salesforce logistics hardware deployment📋 Description
- Lead and mentor the Enterprise Account Management team.
- Set goals; conduct evaluations and 1:1s.
- Build relationships with merchants with $25M+ volume or 25+ locations.
- Monitor client satisfaction; address issues proactively.
- Develop and implement EAM strategies to maximize retention and revenue.
- Align EAM objectives with senior management goals.
- Streamline processes; identify automation and efficiency opportunities.
- Support upselling and cross-selling with merchants; attend meetings as needed.
- Track performance using KPIs defined for EAMs in Salesforce Accountability Scores.
🎯 Requirements
- Bachelor's degree in Business or Information Technology.
- Minimum of 5 years Account Management or relevant industry experience.
- Payments experience and strong understanding of the Payments industry preferred.
- Strong understanding of hardware platforms and configuration methods preferred.
- Experience in hardware deployment and logistics is a plus.
- Self-sufficient; able to work flexible hours; highly professional.
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