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data analysis itil itsm six sigma process mapping📋 Description
- Part of Infrastructure Automation team driving process optimization
- Identify improvement opportunities and map as-is processes
- Lead process optimization and implement to-be processes
- Collaborate with executives and departments to align goals
- Manage change and ensure adoption of new processes
- Monitor KPIs and drive continuous improvement
🎯 Requirements
- Education: Bachelor’s or Master’s in business or engineering
- Certifications: Lean or Six Sigma; PMP preferred
- 12-15 years experience in process management
- 5+ years in business process analysis; project mgmt preferred
- Proficiency in Excel, PowerPoint, Visio
- ITIL v3/v4, TQM or ISO 9000 familiarity
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