Travel to locations to support enrollment events and member engagement
Become a product expert and guide users through enrollment features onsite
Provide exceptional support to users, ensuring a smooth onboarding experience
Identify, troubleshoot, and document technical issues onsite; escalate when needed
Provide feedback to internal teams to improve user experience and processes

🎯 Requirements

Experience in a customer-facing role
Ability to identify, troubleshoot, and document technical issues
Strong organizational skills; multitask and prioritize in fast-paced environments
Excellent verbal and written communication
Positive attitude and passion for helping others

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