Related skills
customer service onboarding coaching training kpis📋 Description
- Lead and develop a remote team of ~15 customer service agents.
- Ensure KPI targets, CSAT, and service excellence.
- Oversee onboarding and cultural integration for new agents.
- Provide coaching and feedback to improve performance and soft skills.
- Manage bi-annual performance cycles and attendance.
- Shift: 09:00-18:00 CET with weekends off.
🎯 Requirements
- English at advanced level (C1).
- 2+ years in inbound customer contact center as Team Lead.
- Previous phone call experience in a call center.
- Strong understanding of contact center metrics.
- Excellent leadership and people management skills.
- Affinity with the ecommerce industry.
🎁 Benefits
- 100% remote work with no commute costs.
- Inclusive, diverse culture with 80+ countries represented.
- Access to online training and career development.
- Innovative tools and a library of online courses.
- Fast-paced international environment with great colleagues.
- Flexible work practices and ongoing support.
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